Privacy Policy
Effective date: January 1, 2026
This Privacy Policy explains how Freshwood Keys (“we”, “us”, “our”) collects, uses, and protects information when you visit our website and purchase our piano lessons and materials.
1. Information we collect
- Account and contact information: name, email, optional phone number.
- Transaction details: purchased items, amounts, timestamps (no raw payment card data stored on our servers).
- Technical data: browser type, device, approximate location, pages visited, cookies or similar identifiers.
2. How we use information
- Provide and support our services, including order processing and customer support.
- Improve lesson quality, usability, and site performance.
- Send transactional messages (receipts, notices). Marketing messages are sent only with your consent where required.
3. Cookies and preferences
We use cookies to remember preferences (theme, consent) and analyze site usage. You can control cookies in your browser. Refusing non-essential cookies may limit certain features.
4. Legal grounds
Depending on your location, our processing is based on contract performance, legitimate interests (improving services, preventing fraud), and consent where required.
5. Sharing
We may share limited data with service providers (e.g., payment processing, analytics) under contracts that require confidentiality and secure handling. We do not sell personal information.
6. Retention
We keep data only as long as necessary for the purposes described or as required by law. Aggregated analytics may be retained for longer to understand trends.
7. Security
We implement technical and organizational measures to protect information. No method is perfectly secure, but we work to reduce risks and promptly address incidents.
8. Your rights
Where applicable, you may request access, correction, deletion, or portability of your data, and object to or restrict certain processing. To exercise rights, contact us at [email protected].
9. Children
Our services are intended for users 13+ or the age required by law in your region. If we learn we collected data from a child without consent, we will delete it.
10. International transfers
Data may be processed in the United States and other countries. We use appropriate safeguards for cross-border transfers where required.
11. Changes to this policy
We may update this policy to reflect changes in technology or regulation. Material changes will be announced on this page with a new effective date.
12. Contact
Questions or concerns? Email [email protected] or call +1 (415) 555-0132. For terms of service, see Terms.